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Flu & Other vaccines

Pneumonia Vaccine

Protect Yourself from Pneumonia: Get the Pneumococcal Vaccine

As we move into the colder months, it’s essential to think about protecting our health, particularly against respiratory infections like pneumonia. The pneumococcal vaccine is a key defence that can prevent serious illness, especially for those most at risk.

What is the Pneumococcal Vaccine?

The pneumococcal vaccine protects against the most common bacteria that cause pneumonia, a potentially life-threatening lung infection. This vaccine is especially important for people aged 65 and older, as well as those with weakened immune systems, who are more vulnerable to severe complications.

Why You Should Get Vaccinated

Pneumonia can lead to hospitalisation, long-term health issues, or even death. By getting the pneumococcal vaccine, you reduce your risk of contracting pneumonia and other related infections, such as meningitis and sepsis. The vaccine offers long-term immunity and also helps protect others in the community by reducing the spread of the bacteria.

Who is Eligible?

The pneumococcal vaccine is recommended for:

  • People aged 65 and older
  • Individuals with weakened immune systems (due to conditions like diabetes, heart disease, or respiratory issues)

What are the side effects?

The vaccine is generally safe, with mild side effects like soreness at the injection site or a mild fever, which typically pass quickly. The benefits of vaccination far outweigh these minor inconveniences.

Book Your Appointment Today

To book your Pneumonia vaccine, simply contact us at the GP surgery on 0208 630 1036. We will provide you with all the necessary details and schedule your vaccination at a convenient time. Don’t wait—protect yourself and your loved ones this winter by getting vaccinated. If you have any questions or need more information, please don’t hesitate to reach out to us at the GP surgery  or visit https://www.nhs.uk/vaccinations/pneumococcal-vaccine

RSV Vaccine

Protect Yourself Against Respiratory Syncytial Virus (RSV) with the New Vaccine

As we approach the colder months, it’s important to protect ourselves from seasonal illnesses. This year, there is a new vaccine available to help guard against Respiratory Syncytial Virus (RSV). RSV can be particularly dangerous for certain groups, so getting vaccinated is a key step in safeguarding your health.

What is RSV?

RSV is a common respiratory virus that usually causes mild, cold-like symptoms. While most people recover within a week or two, RSV can be serious, especially for infants, older adults, pregnant women, and those with underlying health conditions. In some cases, it can lead to severe respiratory issues such as pneumonia and bronchiolitis, which may require hospitalization.

Who Should Get the RSV Vaccine?

The new RSV vaccine is especially recommended for:

  • Adults aged 75 and older
  • Individuals with chronic health conditions such as asthma, heart disease, or weakened immune systems
  • Pregnant women (over 28 weeks) to help protect their newborns from RSV

Benefits of the RSV Vaccine

Getting vaccinated offers several key benefits:

  • Protection Against Severe Illness: The vaccine reduces the risk of severe complications from RSV, such as pneumonia and hospitalization.
  • Protection for Newborns: Pregnant women who get vaccinated help protect their babies from RSV during the early months of life.
  • Community Immunity: By getting vaccinated, you help protect vulnerable members of our community, including infants and older adults.
  • Peace of Mind: Knowing you’re protected against a serious respiratory virus can bring peace of mind, especially during the winter months.

What are the side effects?

As with any vaccine, there are potential side effects, but they are generally mild and temporary. Common side effects include:

  • Soreness at the injection site
  • Fatigue
  • Mild fever
  • Headache

These side effects typically resolve within a few days. If you have any concerns, your GP can provide more detailed information.

Book Your Appointment Today

To book your RSV vaccine, simply contact us at the GP surgery on 0208 630 1036. We will provide you with all the necessary details and schedule your vaccination at a convenient time. Don’t wait—protect yourself and your loved ones this winter by getting vaccinated.

If you have any questions or need more information, please do not hesitate to reach out to us at the GP surgery 0208 630 1036 or visit https://www.nhs.uk/conditions/respiratory-syncytial-virus-rsv/

Stay safe, stay healthy, and let’s look after one another this winter!

Flu Vaccine

Protect Yourself from Flu: Get the Flu Vaccine

As the colder months approach, it is more important than ever to think about your health and the health of your loved ones. One of the most effective ways to protect yourself from the flu this winter is by getting the flu vaccine. Here is why it matters, what you need to know, and how you can book your appointment.

Why Is the Flu Vaccine Important?

The flu is more than just a bad cold. It can lead to severe complications, especially for vulnerable groups such as the elderly, young children, and those with underlying health conditions. By getting vaccinated, you:

  • Reduce Your Risk: The flu vaccine significantly lowers your chances of catching the flu.
  • Protect Others: When you are vaccinated, you help stop the spread of the flu to those who are more vulnerable.
  • Avoid Serious Complications: The vaccine can prevent hospitalisations and even save lives, particularly in those at higher risk.

What are the side effects?

Like any medication, the flu vaccine can cause side effects, but they are generally mild and short-lived. The most common side effects include:

  • Soreness at the injection site
  • Mild fever
  • Fatigue

These side effects usually last a day or two and are far outweighed by the benefits of being protected against the flu.

Who Is Eligible?

The flu vaccine is available free of charge to those most at risk. This includes:

  • Adults aged 65 and over
  • Pregnant women
  • People with certain long-term health conditions (e.g., asthma, diabetes)
  • Children aged 2 and 3 years – at the GP practice
  • School-aged children up to Year 11 – at school
  • Frontline health and social care workers

If you are eligible, we strongly encourage you to get vaccinated as soon as possible.

Book Your Appointment Today

To book your Flu vaccine, simply contact us at the GP surgery on 0208 630 1036. We will provide you with all the necessary details and schedule your vaccination at a convenient time. Don’t wait—protect yourself and your loved ones this winter by getting vaccinated.

If you have any questions or need more information, please don’t hesitate to reach out to us at the GP surgery 0208 630 1036 or visit https://www.nhs.uk/vaccinations/flu-vaccine/

Stay safe, stay healthy, and let’s look after one another this winter!

Shingles


Protect Yourself Against Shingles: Why You Should Get Vaccinated

Shingles is a painful condition that can affect anyone who has had chickenpox, but did you know there is a vaccine that can help protect you? As your local GP, we are here to help you understand the importance of getting the shingles vaccine and how it can benefit your health. It is recommended for all adults turning to 65, those aged 70 to 79 and those age 50 and over with a severely weakened immune system.  You will be offered 2 doses of the vaccine. These are given between 6-12 months apart.

What Is Shingles?

Shingles, also known as herpes zoster, is caused by the reactivation of the chickenpox virus. It often starts with tingling or pain on one side of your body, followed by a rash that can turn into painful blisters. Shingles can last for weeks and, in some cases, lead to complications like long-term nerve pain (postherpetic neuralgia), vision problems, or even hearing loss.


There are 2 types of shingles vaccine given in the UK.

  • Zostavax vaccine -given as 1 dose
  • Shingrix vaccine – given as 2 doses

Why should you get vaccinated

The shingles vaccine is your best defence against this painful condition. Here’s why you should consider getting vaccinated:

  1. Reduces Risk: The vaccine significantly lowers your chances of developing shingles and its complications.
  2. Less Severe Symptoms: If you do get shingles after vaccination, the symptoms are often milder and do not last as long.
  3. Peace of Mind: Protecting yourself means you will not have to worry as much about the discomfort and potential long-term effects of shingles possible.

Who Is Eligible?

The shingles vaccine is recommended for:

  • All adults turning to 65
  • Those aged 70 to 79
  • Those age 50 and over with a severely weakened immune system.

 If you are within this age group and if you might be eligible and it is highly recommended that you get vaccinated to protect yourself.

What Are the Side Effects?

As with any vaccine, there can be side effects, but they are generally mild and short-lived. The most common side effects include:

  • Redness, swelling, or soreness at the injection site
  • Mild fever
  • Fatigue or headache

Serious side effects are very rare, and the benefits of getting vaccinated far outweigh the risks.

Who cannot have the vaccine?

Most people who are eligible for the shingles vaccine can have it.

You only cannot have the vaccine if you have had a serious allergic reaction (anaphylaxis) to a previous dose of the vaccine, or an ingredient in the vaccine.

One of the shingles vaccines (called Zostavax) contains a weakened version of the virus that causes shingles. This vaccine is not suitable if you have a severely weakened immune system so you’ll be given a different one (called Shingrix) instead.

Book your appointment Today

To book your Shingles vaccine, simply contact us at the GP surgery on 0208 630 1036. We will provide you with all the necessary details and schedule your vaccination at a convenient time.

If you have any questions or need more information, please do not hesitate to reach out to us at the GP surgery or visit

httphttps://www.nhs.uk/vaccinations/shingles-vaccine/ s://www.nhs.uk/vaccinations/shingles-vaccine/

Don’t wait—protect yourself and your loved ones this winter by getting vaccinated.

Cancer Screening

Breast Cancer Screening

Breast screening aims to detect breast cancer early, improving the chances of successful treatment and survival.

Who is Eligible:

  • Women aged 50 to 71 are invited for screening every 3 years.
  • Women over 71 can request screening but won’t receive automatic invitations.
  • Women under 50 are typically not screened unless they have a higher risk due to family history or other factors.

Process:

  • Mammogram: The screening involves a mammogram, which is an X-ray of the breasts.
  • Location: Performed at specialized clinics or mobile screening units.
  • Duration: The appointment lasts about 30 minutes.

Benefits:

  • Early detection of breast cancer.
  • More treatment options.
  • Better survival rates.

Risks:

  • False Positives: Screening may suggest cancer when there isn’t any, leading to unnecessary stress and additional tests.
  • Overdiagnosis: Detects cancers that may not cause harm during a woman’s lifetime.
  • Radiation Exposure: Small amount of radiation from mammograms, but the risk is minimal.

Results:

  • Usually received within two weeks.
  • If abnormalities are found, further tests such as additional mammograms, ultrasound, or biopsy may be required.

Effectiveness:

  • Breast screening can save lives by detecting cancer early.
  • However, it doesn’t prevent cancer, and some cancers may still develop between screenings.

Additional Support:

  • Information and support are available from the NHS and various breast cancer charities.

How to book your appointment:

Please call the London Screening Programme at 0203 758 2024 to book your appointment. Make sure to have your NHS number, full name, and date of birth ready.

For more detailed information, visit the NHS Breast Screening Programme.

Bowel Cancer Screening

To detect bowel cancer at an early stage, improving treatment outcomes and survival rates.

The NHS Bowel Cancer Screening Programme offers screening every two years to all men and women aged 60 to 74. People in the invitation age range are automatically sent an invitation, then their screening kit, so they can do the test at home. Your GP will provide your contact details, so it is important that he or she has your correct name and address.

Who is Eligible:

  • Men and Women aged 60 to 74: Invited every 2 years.
  • People Over 74: Can request a screening kit by contacting the bowel cancer screening helpline.
  • Younger People: Those at higher risk may be offered screening earlier.

Process:

  • Home Test Kit (FIT Test): A Faecal Immunochemical Test (FIT) kit is sent by post. It involves collecting a small stool sample at home.
  • Return Sample: Send the sample back to the lab for analysis in the provided envelope.

Benefits:

  • Early detection of bowel cancer.
  • Removal of polyps before they turn cancerous.
  • Improved survival rates.

Risks:

  • False Positives/Negatives: Possibility of inaccurate results, leading to unnecessary worry or false reassurance.
  • Follow-up Tests: If blood is detected, a colonoscopy is usually recommended, which carries its own risks.

Results:

  • Results are typically sent within two weeks.
  • If blood is found, further testing like a colonoscopy is arranged.
  • After your first screening test, you will be sent another invitation and screening kit every two years until you reach 74.

Effectiveness:

  • Bowel screening is effective in reducing mortality from bowel cancer.
  • However, it cannot prevent all cancers.

Additional Support:

  • NHS offers detailed guidance and support for individuals undergoing screening.

How to request a bowel kit:

You can request a screening kit by calling the Freephone number: 0800 707 6060

For more information, visit the NHS Bowel Cancer Screening Programme.

Cervical Cancer Screening

To detect abnormal cells in the cervix which could develop into cervical cancer if untreated.

Who is Eligible:

  • Women aged 25 to 64: Invited regularly.
  • 25 to 49 years: Every 3 years.
  • 50 to 64 years: Every 5 years.
  • Over 65: Only if one of the last three tests was abnormal, or never been for a cervical screening or have not had cervical screening since the age of 50, you can ask your GP for a test.

When cervical screening is NOT recommended:

  • If you are under age of 25 years’ old
  • If you are 65 years’ old or older (please see exceptions above)
  • If you have had a total hysterectomy

Process:

  • Smear Test: A small sample of cells is taken from the cervix using a speculum and a soft brush.
  • Location: Usually performed at GP surgeries or sexual health clinics.
  • Duration: The procedure takes about 5 minutes.

Benefits:

  • Detects precancerous changes early.
  • Prevents cervical cancer by treating abnormal cells.
  • Reduces cervical cancer incidence and mortality.

Risks:

  • Discomfort: The procedure can be uncomfortable but is usually quick.
  • False Positives/Negatives: Possibility of inaccurate results, requiring additional testing.

Results:

Results are typically sent within two weeks.

  • If abnormalities are found, further tests like colposcopy or treatment are arranged.

Effectiveness:

  • Cervical screening is highly effective in preventing cervical cancer.
  • Regular screening is essential even if you feel healthy.

Additional Support:

  • Information and support are available from the NHS and various cancer support organizations.

How to book appointment:

  • You will either receive an invitation letter in the post when it is time to book your cervical screening appointment.
  • Call the surgery to book an appointment with the nurse.

For more information, visit the NHS Cervical Screening Programme.

Prostate Cancer Screening

To detect prostate cancer at an early stage when treatment is more likely to be successful.

Who is Eligible:

  • Men aged 50 and over: Can request a prostate-specific antigen (PSA) test from their GP.
  • Men at Higher Risk: Includes men with a family history of prostate cancer and Black men, who may consider starting screening earlier.

Process:

  • PSA Test: A blood test that measures the level of PSA, a protein produced by the prostate.
  • Digital Rectal Examination (DRE): May be conducted by the GP to feel for abnormalities in the prostate.

Benefits:

  • Early detection of prostate cancer.
  • Potential for early treatment and better outcomes.

Risks:

  • False Positives/Negatives: PSA tests can show high levels without cancer or normal levels despite cancer.
  • Overdiagnosis: Detects slow-growing cancers that may not cause harm in a man’s lifetime.
  • Side Effects: Potential side effects from follow-up tests and treatments, such as incontinence and erectile dysfunction.

Results:

  • PSA test results are usually available within a few days.
  • If PSA levels are high, further tests such as MRI scans, biopsies, or repeat PSA tests may be needed.

Effectiveness:

  • PSA testing can help detect prostate cancer early but has limitations.
  • Not all prostate cancers need immediate treatment; some may be monitored through active surveillance.

Additional Support:

  • NHS provides information and support for those considering or undergoing prostate cancer screening.

How to book an appointment:

  • Call the surgery to book an appointment with the GP

For more detailed information, visit the page https://www.nhs.uk/conditions/prostate-cancer/ .

Clinics we offer at our GP surgery

We provide a range of services and clinics.

The following clinics are available at our surgery by appointment:

  • 24 hr blood pressure monitoring
  • Anticoagulation monitoring
  • Asthma care planning
  • Baby Immunisations
  • Blood pressure and urine checks
  • Blood tests
  • Care planning for frailty
  • Cervical smears
  • Childhood immunisations
  • Chlamydia screening
  • Chronic disease management
  • Family planning advice
  • HIV testing for new patients
  • Implant insertion / removal
  • Latent TB screening
  • Management of diabetes in primary care
  • Management of patients at high risk of developing diabetes
  • Management of Serious mental illness (SMI) in primary care
  • Minor injuries
  • NHS health checks
  • Removal of stitches
  • Registration health checks
  • Ring pessary insertion & removal
  • Routine NHS vaccination & immunisation services
  • Sexual Health screening
  • Travel Advice and Vaccinations
  • Wound care & stitch removal

NHS Talking Therapies (formerly IAPT) self-referral 

NHS talking therapies, for anxiety and depression is provided by West London NHS Trust and offer evidence-based therapies for people over 18 who have a GP or live in the London Borough of Hounslow. 

They can help you with common problems like stress, anxiety and depression. It could be that you’re feeling low, having trouble sleeping, or feeling frightened. These are all things that they can help with.  

They offer a range of treatments either online, over the telephone, web-based or in person. There are also a number of different formats such as groups, workshops, couples therapy or individual therapy. They aim to provide individuals with a choice of time, day and location suited to the needs of the individual in a timely manner.

How to access this service 

You can ask for a referral from your GP or any other health or social care professional. They will fill in a form explaining how you are feeling. 

You can also refer yourself online. You can find out how to refer yourself and more information about the service here https://www.westlondon.nhs.uk/our-services/adult/iapt/iapt-hounslow.

Chargeable Services

Please review our list of non-NHS work that we offer at our GP surgery, which attract a fee which is payable upfront. This includes certificates, forms, medical examinations and various travel vaccinations.

Non NHS Services and fees

What is non-NHS work and why is there a fee?
The National Health Service provides most health care to most people free of charge, but there are exceptions: prescription charges have existed since 1951 and there are a number of other services for which fees are charged.

Sometimes the charge is because the service is not covered by the NHS, for example, producing medical reports for insurance companies, solicitors or employers.

The Government’s contract with GPs covers medical services to NHS patients but not non-NHS work. It is important to understand that many GPs are not employed by the NHS; they are self-employed and they have to cover their costs – staff, buildings, heating, lighting, etc. – in the same way as any small business.

In recent years, however, more and more organisations have been involving doctors in a whole range of non-medical work. Sometimes the only reason that GPs are asked is because they are in a position of trust in the community, or because an insurance company or employer wants to ensure that information provided to them is true and accurate.

Examples of non-NHS services for which GPs can charge their own NHS patients are:

– accident/sickness certificates for insurance purposes

– school fee and holiday insurance certificates

– reports for health clubs to certify that patients are fit to exercise

– private prescriptions for travel purposes

– Letters to employers, universities or schools

– Letters to the Council/housing requirements

 

Examples of non-NHS services for which GPs can charge other institutions are:

– life assurance and income protection reports for insurance companies

– reports for the Department for Work and Pensions (DWP) in connection with

– disability living allowance and attendance allowance

– medical reports for local authorities in connection with adoption and fostering

– copies of records for solicitors

Do GPs have to do non-NHS work for their patients?
With certain limited exceptions, for example a GP confirming that one of their patients is not fit for jury service, GPs do not have to carry out non-NHS work on behalf of their patients. Whilst GPs will always attempt to assist their patients with the completion of forms, they are not required to do such non-NHS work.

Is it true that the BMA sets fees for non-NHS work?
The British Medical Association (BMA) suggest fees that GPs may charge their patients for non-NHS work (ie work not covered under their contract with the NHS) in order to help GPs set their own professional fees. However, the fees suggested by them are intended for guidance only; they are not recommendations and a doctor is not obliged to charge the rates they suggest.

Why does it sometimes take my GP a long time to complete my form?
Time spent completing forms and preparing reports takes the GP away from the medical care of his or her patients. Most GPs have a very heavy workload and paperwork takes up an increasing amount of their time. Our GPs do non-NHS work out of NHS time so that NHS patient care does suffer.

I only need the doctor’s signature – what is the problem?
When a doctor signs a certificate or completes a report, it is a condition of remaining on the Medical Register that they only sign what they know to be true. In order to complete even the simplest of forms, therefore, the doctor might have to check the patient’s ENTIRE medical record. Carelessness or an inaccurate report can have serious consequences for the doctor with the General Medical Council (the doctors’ regulatory body) or even the Police.

If you are a new patient we may not have your medical records so the doctor must wait for these before completing the form.

What will I be charged?
It is recommended that GPs tell patients in advance if they will be charged, and what the fee will be. It is up to individual doctors to decide how much they will charge. The surgery has a lists of fees based on these suggested fees which is available on request.

What can I do to help?
Not all documents need a signature by a doctor, for example passport applications. You can ask another person in a position of trust to sign such documents free of charge. Read the information that comes with these types of forms carefully before requesting your GP to complete them.

If you have several forms requiring completion, present them all at once and ask your GP if he or she is prepared to complete them at the same time to speed up the process.

Do not expect your GP to process forms overnight: urgent requests may mean that a doctor has to make special arrangements to process the form quickly, and this may cost more. Usually non-NHS work will take 2 weeks.

Why does my doctor charge fees?

When your doctor is asked to give medical information about you in the form of a report, letter or certificate, the request kick starts a series of processes.

This takes time and is not always straightforward or simple to complete. Some of the information is not available easily and will mean the doctor has to sort and select the right information for the request.

The doctor also must establish who is funding this work and if it is not part of their NHS work, agree a fee for this.

Many patients see their doctor as the embodiment of the NHS and all that it provides – free care at the point of delivery. However not all work doctors are asked to do is paid for by the NHS and many GPs are self-employed.

This means they must cover their time and costs – staff, buildings, heating, lighting, etc – in the same way as any small business. The NHS only pays for NHS work, any work outside of the NHS must be funded by other means and this is why fees are charged.

Your doctor receives large amounts of request and which is often to do with whether your general health allows you to do something e.g. to work, receive benefits, drive, play sport, attend school, own a house, a firearm or it is for insurance, court or other medico-legal reasons.

All requests will vary in complexity, volume and consistency ranging from signing a certificate which can take minutes, to an in-depth report with an examination that can take hours.

When your doctor signs a certificate or completes a report, it is a condition of remaining on the Medical Register that they only sign what they know to be true.

In order to complete even the simplest of forms, they may have to check your entire medical record (some of which may not be accessible on a computer or on site).

Carelessness or an inaccurate report can have serious consequences for the doctor with the General Medical Council (the doctors’ regulatory body) or even the Police.

Your doctor is inundated with work. They have to balance their time with treating the sick, keeping their practice afloat and making sure they are doing all of this safely and within their professional duties as a doctor.

With certain exceptions written within their contract, doctors do not have to carry out non-NHS work. However, many choose to for the benefit of you and other families they treat.

Where a doctor chooses to undertake the work, we advise them to inform and always agree a fee in advance of undertaking work.

Should their volume of work prove to be greater or more complex than expected, the doctor will contact you to discuss how to proceed.

– Not all documents need a signature by a doctor and can be done by other professionals. Please check the form and accompanying guidance as you may get a quicker response that way.

– If you have several forms requiring completion, present them all at once and ask your doctor if he or she is prepared to complete them at the same time to speed up the process.

– Do not expect your GP to process forms overnight. Urgent requests may mean that a doctor has to make special arrangements to process the form quickly, and this will cost more.

– Don’t book an appointment with your doctor to complete forms without checking with your doctor’s administrative staff as to whether you need to or not.

Get test results

General Information about Test Results

When you attend a test of any kind, you will be told how long you should expect to wait for the results.  This is a guideline, and we ask that you wait this time before checking for your results.

Please note that we have a strict policy regarding confidentiality and data protection. We will only give test results to the person they relate to unless that person has given prior permission for their release or if they’re not capable of understanding them.

There are different ways you can access the results of tests that have been done at our GP surgery.

  • You can use the NHS APP and access the results from there. Please note that results are only available once the doctor has reviewed them. If you don’t have access to your record online, please request this in your online account or ask our reception team for help, ideally after 2 pm.
  • You can telephone the practice by 020 8630 1036 after 2pm

Please note that the results of tests carried out during hospital visits are not normally sent to the practice.

Why have I been asked to have a repeat test?

If a doctor asks you to have a repeat test, it is usually because:

  • The result was borderline or unclear, and the doctor wants another sample to monitor the situation or to re-check the results.
  • The result is abnormal, and the doctor cannot interpret the result without further tests and has asked you to come in for more tests.

Please do not worry if the doctor has asked you for a repeat test.  The doctor will speak to you or request to see you directly if they need to discuss the results.

Blood Tests

You can read more about blood tests, how to prepare for them and the different blood tests used on the NHS website here – https://www.nhs.uk/conditions/blood-tests/

Get a sick note for work

Contact us online via PATCHS
Contact us online!

Please contact the GP surgery as you normally would for a routine appointment as it may be necessary to arrange to discuss your request with a GP.

No. You do not need to see your GP again to be ‘signed back to work’.

Can I go back to work before the end date on my fit note?
Can I get a fit note without seeing a healthcare professional?
Taking sick leave
When do I need a fit note?

Online Services

Online Services

Connect to your GP services online and save time. Quick, easy and secure.

If you are registered with our GP surgery, you can access some health services online. This means you can do some tasks when it is better for you and avoid telephoning the practice. 

You can do things like:

  • Order repeat prescriptions
  • See parts of your health record, including information about medicines, vaccinations and test results
  • See communications between your GP surgery and other services, such as hospitals
  • Book, check or cancel appointments with a GP, nurse or other healthcare professional
  • Send us a query or request a sick note

Below are some of the main online services we use in our GP surgery:

NHS App

You can find out more about the NHS App, how to download it and get support here (https://www.nhs.uk/nhs-app/).

You’ll need to provide extra proof of who you are to get full access to your NHS account.

Once you have full access, you can:

  • order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
  • book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
  • view your health record – securely access your GP health record, to see information like your allergies and your current and past medicines. If your GP has given you access to your detailed medical record, you can also see information like test results and details of your consultations
  • get your NHS COVID Pass – view and download your COVID Pass for travel abroad. There are also other ways to get your NHS COVID Pass
  • register your organ donation decision – choose to donate some or all of your organs and check your registered decision
  • find out how the NHS uses your data – choose if data from your health records is shared for research and planning
  • view your NHS number – find out what your NHS number is
Quote / Testimonial:

If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

For more information go to www.nhs.uk/nhsapp.

Get Started

Login Register

Get the app

Non-urgent advice: Having Problems?

Online Services @ NHS.UK

NHS App Help and Support

Download the NHS App

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

Access NHS APP Services Online, with your web browser!

Your NHS Login

Your NHS account allows you to access your services through the NHS App or website.  It also allows you to access authorised apps such as Airmid and PATCHS. 

To have an NHS account, you must be aged 13 or over and registered with an NHS GP surgery in England or the Isle of Man.

You can find out more about how to set up your NHS login, you can visit the NHS website: How to set up NHS login

You may find it easier to have an app on your phone to access your account but you don’t have to.  If you prefer, you can access your NHS account online: Log in – NHS App Online (service.nhs.uk)

airmid

If you would like to benefit from online services and prefer to use an app, you can use the Airmid app. Airmid is the patient-facing app for the provider of our clinical system. If you don’t want to use an app you can still access SystmOne Online.

Want to be setup?

To sign up for online services you’ll need to visit us. You can visit any of our surgeries and ask to be registered for the service. You’ll need to provide some ID.

Through the Airmid app you can:

Access your complete medical record and contribute to it using information from medical devices and wearables, Apple Health and Google Fit.

This includes:

  • Consultation notes 
  • Medication History 
  • Vaccination History 
  • Allergy/Drug Sensitivities 
  • Procedure History 
  • Correspondence e.g. Referral/Discharge letters 
  • Pathology/Radiology reports 
  • Health data from your personal device 

Use it to book and manage your appointments: 

  • View all upcoming appointments 
  • Add appointment reminders to your calendar, so you don’t miss an appointment
  • Airmid has video consultations built-in, so you can be consulted straight from the app 

Use it to manage your medication better: 

  • Request medication and re-order your repeat medication directly through Airmid 
  • Airmid supports the Electronic Prescription Service and can produce barcodes directly in the app ready for scanning at the Pharmacy for medication collection
  • Update your nominated pharmacy. Integrated maps show you how to get to there too
Airmid Cares

Get the App

Non-urgent advice: Please note

To use the Airmid app, you must set up your NHS log-in. 

This is the same login as you would use for the NHS App.  For help and guidance on how to do this, please visit the NHS website.

How to set up NHS login

PATCHS

To help manage online requests from patients, we use PATCHS. 

This is an online form where you can tell us what you need help with by answering a few simple questions.  You can use PATCHS to contact us about a health query or concern, or to ask for help with an administration query related to your health.  If you already have your NHS Login, you will be able to log in to PATCHS using that.  If not, you can register through the link below.

Contact us online via PATCHS
Contact us online!

PATCHS is a way to access your GP practice Online but like all appointments there are a limited number per day. Once these appointments are filled PATCHS will be closed until the next day.

Find out more about why your GP practice may be unavailable for requests on PATCHS
PATCHS – Contact your GP Online

You can register for PATCHS via your registered branch practice website. You’ll be asked to enter your email address and set a password.

Once you have registered, you can access PATCHS by clicking the link on your registered branch practice website or opening the PATCHS app on your smartphone. Login by entering your registered email address & password.

Choose the appropriate option and answer a few simple questions to help your GP understand your problem.

Your answers are sent to your GP who responds as quickly as possible. Initial responses may be via online message or phone, with face-to-face or video consultation appointments scheduled if necessary.

SystmOnline

SystmOnline allows patients or someone acting on behalf of the patient to proactively manage their care. The online services available include the ability to view an online Electronic Medical Record (EMR) as well as booking appointments and managing medication.

SystmOnline is available as an online service if you prefer to use a computer. If you prefer to use an App on your tablet or smartphone, you can find information on the Airmid app.

SystmOnline

Login to Online Services
Register for Online Services

Non-urgent advice: Having Problems?

You can get
support and find
some Frequently
Asked Questions
about SystmOnline
below.

SystmOnline Support

Antenatal self-referral

Antenatal care is the care you get from health professionals during your pregnancy. It’s sometimes called pregnancy care or maternity care. You’ll be offered appointments with a midwife, or sometimes a doctor who specialises in pregnancy and birth (an obstetrician).

You should start your antenatal care as soon as possible once you know you’re pregnant.

In London you can choose where you have your antenatal care, this will probably be your local hospital.  You can self-refer directly, or if you prefer you can ask your GP. 

If you already know the hospital you want your care from, you’ll find information on their website about how to self-refer.  Otherwise, you can visit the My Health London website and search for hospitals in your chosen area of London.