We have different ways you can contact us if you want to give feedback or make a complaint.
Friends and Family Test (FFT)
This is sometimes called ‘Friends and family feedback’ and you may have been directed here by someone at the practice.
You’ll be asked to answer a short form which asks you about the experience you’ve had using our services.
This type of feedback is anonymous, which means we will not know who it is from.
Join our Patient Participation Group (PPG)
Our Patient Participation Group allows patients to get involved in what we do in the practice. You can tell us how we can meet your needs as a patient.
NHS Reviews
You can leave detailed reviews about the services you have received at our practice on the NHS website. This feedback is reviewed by the NHS.
Feedback and Compliments
We are continually looking to turn your feedback into real improvements in our services. We use it to focus on what matters most to our patients, their carers and their families.
If you want to share your experience or have a suggestion on how we can do things better to improve our patients’ experiences, please complete the form (link below).. We’d also like to hear from you if you are pleased with the service you’ve received. We’ll let the staff involved know and share the good practice across our teams.
If you can’t complete the form or would find it easier to discuss your experience you can contact Gilly Bevan, Assistant Practice Manager.
Complaints
If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this GP surgery, please let us know. This includes Primary Care Network staff working as part of our GP surgery. We operate a complaints procedure as part of an NHS system for dealing with complaints. Our complaints system meets national criteria.
We hope that most problems can be sorted out easily and quickly when they arise and with the person concerned. For example, by requesting a face-to-face meeting to discuss your concerns.
If your problem cannot be sorted out this way and you wish to make a complaint, please read our complaints procedure for details of how to make a complaint.